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    <title>Jobs at Royal Holloway | IT Services</title>
    <link>https://jobs.royalholloway.ac.uk/Vacancies.aspx?cat=1415&amp;type=10</link>
    <description>Latest job vacancies at Royal Holloway</description>
    
        <item>
          <title><![CDATA[IT Architect (0826-284)]]></title>
          <link>https://jobs.royalholloway.ac.uk/rss/click.aspx?ref=0826-284</link>
          <guid>https://jobs.royalholloway.ac.uk/rss/click.aspx?ref=0826-284</guid>
          <description><![CDATA[
            <p style="margin-left:0cm;" data-pasted="true"><strong>Full-Time, Permanent</strong></p><p style="margin-left:0cm;">Applications are invited from individuals who welcome the chance to work in a small and dynamic Enterprise Architecture team.</p><p style="margin-left:0cm;">The IT Architect (Governance and Risk) is a key role in the Enterprise Architecture team within IT Services. IT Services provides critical professional services for the running of all IT at Royal Holloway: managing and optimising the infrastructure, running of the applications, managing commercial relationships and large contracts with software suppliers and integrating services into the corporate, learning, teaching and research environments of the College.</p><p style="margin-left:0cm;">The IT Architect (Governance and Risk) will have a broad role focusing on governance, standards and risk.&nbsp;</p><p style="margin-left:0cm;"><strong><u>Standard Setting</u></strong></p><p style="margin-left:0cm;">Working with the Solution and Technical Architect, along with the Technical Service Owners (TSO&rsquo;s), you will be responsible for developing, maintaining and enforcing standards and patterns that make up the non-functional requirements and test them through a continuous improvement cycle with non-Project due diligence to ensure we have the correct standards. These due diligence outputs will be logged into our Architecture repository (BizzDesign).</p><p style="margin-left:0cm;"><strong><u>Risk Management</u></strong></p><p style="margin-left:0cm;">The IT Architect (Governance and Risk) will also be responsible for ensuring that our technical debt / risk register reflects the latest Architectural and Technical risk in the department by working with the Technical and Solution Architects, the TSO&rsquo;s and the IT Senior Management team to ensure the risks are logged, mitigated, have a plan for remediation or acceptance and are reported with insights. The IT Architect (Governance and Risk) will be expected to pro-actively define solutions to mitigate risk to input into university governance processes.</p><p style="margin-left:0cm;"><strong><u>Governance</u></strong></p><p style="margin-left:0cm;">The IT Architect (Governance and Risk)will be responsible for ensuring that the Architecture Board operating model continually evolves and meets its terms of reference whilst ensuring the artefacts, inputs and outputs are logged and tracked to completion.</p><p style="margin-left:0cm;"><strong><u>Solution Design</u></strong></p><p style="margin-left:0cm;">In addition to designing solutions to support mitigation of risk, the IT Architect (Governance and Risk) will also work with non-IT change leaders to define IT work packages for non-IT managed change.</p><p style="margin-left:0cm;">In return we offer a highly competitive rewards and benefits package including:</p><div style="margin-left:0cm;"><ul style="list-style-type: disc;"><li style="margin-left:0cm;">Generous annual leave entitlement&nbsp;</li><li style="margin-left:0cm;">Training and Development opportunities</li><li style="margin-left:0cm;">Pension Scheme with generous employer contribution&nbsp;</li><li style="margin-left:0cm;">Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.&nbsp;</li><li style="margin-left:0cm;">Free parking&nbsp;</li></ul></div><p style="margin-left:0cm;">The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.</p><p style="margin-left:0cm;">For queries on the application process the Human Resources Department can be contacted by email at: <a href="http://www.rhul.ac.uk/Personnel/JobVacancies.htm">recruitment@rhul.ac.uk</a>&nbsp;</p><p style="margin-left:0cm;">Please quote the reference:<strong>&nbsp;0826-284</strong></p><p style="margin-left:0cm;">Closing Date:<strong>&nbsp;23:59, 2 September 2026</strong></p><p style="margin-left:0cm;">Interview Date:<strong>&nbsp;To be confirmed</strong></p>
            <p>
              Closing Date: 02 Sep 2026<br />
            </p>
            <p>
              Subject/Team: Professional Services
            </p>
            <p>Salary: &#163;49,979 to &#163;59,125 per annum - including London Allowance</p>
          ]]></description>
          <category><![CDATA[Professional Services]]></category>
          <pubDate>Wed, 19 Aug 2026 00:00:00 GMT</pubDate>
        </item>
      
        <item>
          <title><![CDATA[IT Service Desk Analyst (0426-129-R)]]></title>
          <link>https://jobs.royalholloway.ac.uk/rss/click.aspx?ref=0426-129-R</link>
          <guid>https://jobs.royalholloway.ac.uk/rss/click.aspx?ref=0426-129-R</guid>
          <description><![CDATA[
            <p style="margin-left:0cm;" data-pasted="true">Full-Time, Fixed-Term (2 year contract).</p><p style="margin-left:0cm;"><strong>This role is initially offered as a 2‑year contract to provide cover for a team member who has been seconded into another area of IT Services.</strong></p><p style="margin-left:0cm;">We are looking for a customer‑focused, enthusiastic individual to join our IT Service Desk Team, supporting staff and students across a large and diverse enterprise IT environment at a research-intensive University proud of its distinctive history and driven by social purpose.</p><p style="margin-left:0cm;">Key Responsibilities:</p><div style="margin-left:0cm;"><ul><li>Act as the first point of contact for IT support, delivering prompt, professional first‑line assistance to students and staff across a broad range of technical issues, including hardware, software, authentication, and Wi‑Fi connectivity.&nbsp;</li><li>Provide a high‑quality IT Service Desk service, efficiently logging, prioritising, and managing support requests received in person, via email, telephone, and web chat using our service management tool.&nbsp;</li><li>Work collaboratively as part of the IT Service Desk team to deliver consistent, accurate, and customer‑focused support, ensuring incidents and service-related issues are clearly documented.&nbsp;</li><li>Apply technical knowledge and strong problem‑solving skills to advise, guide, and support users, enabling more effective use of university IT systems and digital services.&nbsp;</li><li>Investigate, diagnose, and resolve first-line technical and application issues, using structured troubleshooting methods and escalating more complex problems where appropriate.&nbsp;</li><li>Undertake a range of IT administration duties, supporting the efficient and secure operation of IT services.&nbsp;</li><li>Support the evaluation, testing, and introduction of new technologies and services, contributing to the ongoing development and enhancement of the IT service offering.</li></ul><p>Essential Experience, Knowledge and Skills</p></div><div style="margin-left:0cm;"><ul><li>A relevant IT qualification (IT-related subject, A‑Level, or equivalent).</li><li>Working knowledge of Microsoft operating systems, including Windows 11.</li><li>Familiarity with Active Directory and Microsoft Entra.</li><li>A strong understanding of IT troubleshooting, particularly in areas such as user authentication and network connectivity.</li><li>Confident use of Microsoft Office applications, with the ability to provide advice and support to end users.</li><li>Proven ability to work effectively as part of a team in a collaborative environment.</li><li>Strong communication skills, with the ability to explain technical solutions clearly to individuals from a wide range of backgrounds and professional levels.</li><li>Experience of working in a customer‑focused environment, delivering a high standard of service.</li><li>Ability to carry out routine manual, automated, and administrative IT processes accurately and efficiently.</li></ul><p>Desirable Skills and Experience</p></div><div style="margin-left:0cm;"><ul><li>Experience supporting Apple Macintosh computers.</li><li>Additional language skills are welcomed and may support the delivery of an inclusive and accessible service.</li></ul><p>We offer a highly competitive rewards and benefits package including:</p></div><div style="margin-left:0cm;"><ul><li>Generous annual leave entitlement</li><li>Training and development opportunities</li><li>Pension scheme with a generous employer contribution</li><li>Schemes such as Cycle to Work, Season Ticket Loans and support with eyesight testing</li><li>Free parking</li></ul></div><p style="margin-left:0cm;">Our beautiful, leafy campus sits near Windsor Great Park and is within easy commuting distance of London.</p><p style="margin-left:0cm;">For an informal discussion about the post, please contact Chris Mount at: <a href="mailto:Chris.Mount@rhul.ac.uk">chris.mount@rhul.ac.uk</a></p><p style="margin-left:0cm;">For queries on the application process the Human Resources Department can be contacted by email at: <a href="mailto:recruitment@rhul.ac.uk">recruitment@rhul.ac.uk</a></p><p style="margin-left:0cm;">Please quote the reference: <strong>0426-129-R</strong></p><p style="margin-left:0cm;">Closing Date: <strong>23:59, 31 August 2026</strong></p><p style="margin-left:0cm;">Interview Date: <strong>To be confirmed</strong></p>
            <p>
              Closing Date: 31 Aug 2026<br />
            </p>
            <p>
              Subject/Team: Professional Services
            </p>
            <p>Salary: &#163;34,670 per annum - including London Allowance<br/> This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.</p>
          ]]></description>
          <category><![CDATA[Professional Services]]></category>
          <pubDate>Wed, 05 Aug 2026 00:00:00 GMT</pubDate>
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