Applications are invited for the post of Faculty Teaching & Learning Operations Officer within the Student Administration Directorate.

This role is part of the Professional Services teams within the Faculty of Business and Law and will support the delivery of teaching and learning administration across the student lifecycle. The role is key to delivering an efficient, consistent and student-focused service, supporting both students and staff within busy academic environments.

The Faculty of Business and Law brings together disciplines across business, management and legal studies. The successful candidate will support a wide range of teaching and learning activities and work closely with academic colleagues and professional services teams.

The successful candidate will support core administrative processes such as module registration, timetabling support, assessment and examinations administration, student records, and results and graduation activities. They will act as a point of contact for routine queries from students and staff, ensuring enquiries are handled efficiently and professionally in line with university policies and relevant legislation, including Data Protection and Freedom of Information.

The successful candidate will be educated to A-level standard or have equivalent experience and will have experience of working in an administrative or customer service environment. They will demonstrate excellent organisational skills, attention to detail, and a proactive approach to managing their workload.

The candidate will be comfortable working with colleagues across the faculties and supporting day-to-day administrative processes. They will have good organisational skills and be able to prioritise their workload and meet deadlines. They will also demonstrate good communication skills when responding to enquiries from staff and students, and will have good IT skills including Microsoft Office and the ability to learn new systems.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The post is based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For any queries about the post, please contact Charlotte Rawlins: Charlotte.Rawlins@rhul.ac.uk 

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0826-302

Closing Date: 23:59, 1 November 2026

Interview Date: To be confirmed

Closing Date: 01 Nov 2026

Subject/Team: Professional Services

Salary: £29,297 per annum - including London Allowance

Applications are invited for the post of Teaching & Learning Operations Officer (Step Up) in the Faculty of Business & Law. 

This role will support the delivery of teaching and learning administration within the faculty, with a focus on Post Qualifying (PQ) and Step Up Social Work courses within the Royal Holloway Law School. The post holder will work as part of the Student Administration Directorate, contributing to the delivery of an efficient, consistent and student-focused service across a range of academic programmes.

The role involves supporting a variety of teaching and learning processes across the student lifecycle, including enrolment and module registration, assessment and examinations, student records, and results and graduation processes. 

The post holder will respond to enquiries from students and staff, support student wellbeing and engagement processes, and work closely with academic colleagues and professional services teams to ensure the smooth running of core administrative activities. The role will also involve maintaining accurate records and following established processes and procedures.

 In return we offer a highly competitive rewards and benefits package including:

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

If you have any queries about this post, please contact Karen Windle: Karen.Windle@rhul.ac.uk 

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0826-301

Closing Date: 23:59, 1 November 2026

Interview Date: To be confirmed

Closing Date: 01 Nov 2026

Subject/Team: Professional Services

Salary: £29,297 per annum pro rata - including London Allowance

Applications are invited for the post of Teaching & Learning Operations Assistant in the Faculty of Business and Law. 

Academic Administration at Royal Holloway is organised into three Faculty Administration teams and a Doctoral School, which are all part of the Student and Academic Services directorate; a single professional service which supports the student journey. Administration teams have been designed to provide a consistent and effective service to both students and staff.

The Teaching & Learning Operations Assistant role will be responsible for a variety of tasks and processes to support the delivery of academic programmes. 

The role holder will demonstrate a commitment to our shared vision and service standards. They will be expected to work closely with colleagues in the Faculty as well as those across other academic and professional services areas. They will be able to use their initiative and to take responsibility for solving problems and improving service delivery. In addition, they should be able to demonstrate commitment to working in Higher Education administration.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For any queries about the post, please contact Charlotte Rawlins Charlotte.Rawlins@rhul.ac.uk 

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

Please quote the reference: 0926-326

Closing Date: 23:59, 11 October 2026 

Interview Date: To be confirmed

Closing Date: 11 Oct 2026

Subject/Team: Professional Services

Salary: £26,805 per annum - including London Allowance

Applications are invited for two Faculty Teaching & Learning Helpdesk Officer posts supporting Teaching and Learning administration across the University’s Faculties.

Teaching and Learning administration at Royal Holloway is delivered through a central Student Administration function and Faculty-based Teaching & Learning Operations teams, which are part of the wider Student Journey Division. These teams are designed to provide a consistent and effective service to both students and staff.

The two posts will support provision across the following Faculties:

Faculty of Business and Law

• Royal Holloway Business School 
• Royal Holloway Law School

Faculty of Science

• Biological Sciences
• Computing, Security & Mathematics
• Physical Sciences & Engineering
• Psychology

The Helpdesk Officers will develop a breadth of knowledge across Faculty and central processes and demonstrate a commitment to shared service standards. They will be expected to work closely with Teaching & Learning Operations teams, academic colleagues, the Student Services Centre, and colleagues across other academic and professional services areas.

The role holders will act as a first point of contact for student and staff enquiries, supporting a range of Teaching and Learning activities including the coordination and tracking of enquiries, provision of accurate information, and escalation of more complex issues where appropriate. This will include the use of systems to log, monitor and respond to enquiries, ensuring an efficient and consistent service.

The posts will also support key Teaching and Learning processes across the student lifecycle, which may include aspects of assessment, student records, and programme administration. The role holders will provide first-line information and support to students, including signposting to appropriate services where required, and contribute to the continuous improvement of helpdesk processes and service delivery.

The post holders will be able to work with minimal supervision and recognise when to seek guidance from senior colleagues.

Candidates should have excellent organisational skills and experience of working in an administrative or customer service environment. They should be able to demonstrate the ability to manage competing priorities, communicate effectively with a range of stakeholders, and work both independently and as part of a team. A commitment to delivering high-quality service is essential.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking

The posts are based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near Windsor Great Park and within commuting distance from London.

Further information

If you have any queries about these posts, please contact:

Please quote the reference: 0926-323

Closing Date: 23:59, 11 October 2026  

Interview Date: Week Commencing 19 October 2026 (please note that interviews for both posts will take place on the same day.)

Closing Date: 11 Oct 2026

Subject/Team: Professional Services

Salary: £29,297 per annum - including London Allowance
This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.