Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate. 

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support. 

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students. 

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

This position is not eligible for hybrid working. 

For an informal discussion about the post, please contact Bryony Jones on Bryony.Jones@royalholloway.ac.uk. 

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

Please quote the reference: 1026-333

Closing Date: 23:59, Sunday 1 November 2026

Interview Date: Thursday 12 November 2026

Closing Date: 01 Nov 2026

Subject/Team: Professional Services

Salary: £49,979 to £59,125 per annum - including London Allowance

Applications are invited for the post of Enquiry Management Services (EMS) Senior Officer in the Student Administration Directorate. 

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support. 

The post holder will work as part of the Student Services Centre management team to deliver a high standard of customer service in the management of student enquiries. They will provide support, guidance and training to users of the Enquiry Management System, provide service management reports to Service Owners, as well as supporting the continuous development of the service through process improvement and technology deployment. 

Candidates should demonstrate a commitment to delivering excellent customer service, with proven IT, organisational and interpersonal skills. In addition, they must be able to work under pressure with excellent attention to detail and have experience of delivering training and user support ideally for IT systems.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students and staff. 

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

For an informal discussion about the post, please contact Bryony Jones on  Bryony.Jones@rhul.ac.uk

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0926-328

Closing Date: 23:59, 18 October 2026  

Interview Date: 4 November 2026

Closing Date: 18 Oct 2026

Subject/Team: Professional Services

Salary: £34,670 per annum - including London Allowance
This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.