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Desktop Support Coordinator

Department of Media Arts

Location:  Egham
Salary:  £35,333 to £41,743 per annum - including London Allowance
Closing Date:  Sunday 30 June 2019
Interview Date:  Tuesday 09 July 2019
Reference:  0619-234

Full-time, Permanent

The Department of Media Arts is inviting applications for a Desktop Support Coordinator who, as part of dedicated and multi-skilled technical support team, will lead on the delivery of high-quality, specialized, and expanding desktop service provision for the support of digital creativity across our growing selection of undergraduate and postgraduate degree courses. To facilitate growing numbers of applications, by September our desktop environment will more than double in capacity to nearly one hundred desks and, in addition to facilitating scheduled classes, will offer our students round-the-clock access to professional film editing, gaming design, sound design, animation, visual effects, film & TV production, photography, and music applications in our specialized labs and post-production rooms. 

With substantial experience of offering IT support in a comparable organization, you will have advanced knowledge of supporting both Mac and Windows OS and related technologies in networked environments. You will have excellent customer-facing skills, with the ability to write and explain technical and operational concepts to lay-persons, and show insight and sensitivity to the needs of students and staff whose focus is creative and often artistically experimental. Ideally, you will have a keen interest in creative workflow, and experiential knowledge of managing media file formats, codecs, transcoding processes and data streams. 

This is a full-time role with occasional requirement to work outside office hours for events and operational purposes. We offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities. The post is based in Egham, Surrey, where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact our Head of Production Facility keith.buckman@rhul.ac.uk or +44 (0)1784 443269.

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

Please quote the reference: 0619-234

Closing Date: Midnight, Sunday 30 June 2019

Interview Date: Tuesday 9 July 2019

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration and the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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The University is committed to equality and diversity, and encourages applications from all sections of the community.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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