London Campus Services Support Officer

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term (12 month contract).

Applications are invited for the post of London Campus Services Support Officer at our Central London Campus, based at Stewart House, Bloomsbury, London.

The successful candidate will be Joining the London Campus team at an exciting and pivotal time of growth and investment at our Central London Campus. The next six months will see the introduction of our new undergraduate accelerated degree programmes in London as well as a range of new activities that are in development. This key appointment will be central to delivering an outstanding front-line service to students, staff and visitors. The London Campus Services Support Officer will operate the London Helpdesk, acting as the first point of contact for all enquiries and services at the London Campus, working closely with colleagues across the London Campus team and the wider University.

You will have excellent IT skills and the ability to learn new systems quickly, along with strong organisational and interpersonal skills and the confidence to communicate effectively with a wide range of colleagues and customers. You will be able to work under pressure with excellent attention to detail, use your own initiative to resolve problems, and bring proven experience of delivering customer service, managing enquiries and requests from a range of service users.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing

The post is based in Stewart House, London, at the heart of Royal Holloway's Central London Campus in the University Quarter in Bloomsbury.

For an informal discussion about the post, please contact Gulbin Chaworth-Musters on Gulbin.Chaworth-Musters@rhul.ac.uk

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0826-266

Closing Date: 23:59, 17 August 2026

Interview Date: 21 August 2026

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.