Post Room Operative (Term-time only)

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Term-Time, Permanent

The position is 35 hours per week for 30 weeks a year.

Applications are invited for the post of Post room operative in the Commercial Services Department

We are looking for a customer-focused individual who will be working within the University and residential Postrooms. The successful candidate will be required to deal with service requests from students, visitors and staff responding to customer enquiries using the university's computerised system, The successful candidate will be required to sort, process and hand out deliveries to students and customers through a computerised postal system. Staff will also be required to build up a good knowledge of the campus, in general, to help and direct couriers when making their deliveries around the University, and a range of administrative duties with great attention to detail.

The successful candidate will have previous experience in a similar customer-focused role such as a Postroom or reception and will be able to demonstrate a commitment to delivering inspirational customer service.   

Relying heavily on your communication and problem-solving skills, you should not be fazed by dealing with a wide variety of customer queries. While full training will be given for all of the relevant Universities' computer systems, competent knowledge of Microsoft Office including Excel is essential for the role.

In addition, you should be well-organised, and proactive, have an engaging personality and be a team player. Our business increases at different peak times during the year and you need to have the ability to remain calm and focused and work under pressure while at the same time providing first-class front-line services.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk  

Please quote the reference: 1225-316

Closing Date:  23:59, 23 January 2026

Interview Date: To Be Confirmed

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.