Residential Customer Service Advisor

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Permanent 

Applications are invited for the post of Residential Customer Service Advisor in the Residential Services Team.

We are seeking a motivated, customer-focused individual to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.

As a key member of the team, the post holder will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.

The ideal candidate will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess good administration, communication, organisational, problem-solving skills and strong IT skills and an understanding of the evolving digital landscape are essential.

Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation. 

This is a permanent role, working 5 out of 7 days on a rota-based shift pattern, which includes weekends, early mornings, and evenings.

In return we offer a highly competitive rewards and benefits package including: 

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0725-145

Closing Date:  17 July 2025  

Interview Date: To be confirmed

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.