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Information Assistant
Library Services
Location
Egham
Salary
£25,715
This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.
Post Type
Full Time
Closing Date
23.59 hours GMT on Friday 17 January 2025
Reference
1224-358
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full Time, Permanent
The Library Service at Royal Holloway, University of London, is looking to recruit an Information Assistant to be a part of their Customer Services team. Successful applicants will help support the team to deliver the frontline service.
We are looking for applicants who are enthusiastic, confident, and team-orientated individuals. The post holder(s) will contribute to the delivery of an efficient customer-focused library service, by assisting users with account enquiries both in person and digitally, using our enquiry management system and live chat.
You will help with stock management, whilst assisting users to locate resources and use equipment such as self-service kiosks and printer/scanners throughout the library.
You will have excellent written and verbal communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment and have good IT skills.
You will be the customer services champion for our loanable laptops, which will require regular auditing and liaison with our IT department.
The hours of work are 35 hours a week, worked Monday to Friday. Core hours are 09:00-17:00. On rare occasions, work outside of these hours may be required, depending on the needs of the service, which may include some evening/weekends by prior agreement. This is a campus-based role with limited opportunities for home working.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
- Free parking
This post is based in Egham, Surrey where the University is situated near to Windsor and within commuting distance from London.
As part of our commitment, we will be undertaking anonymised shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.
For an informal discussion about the post, please contact Rachel Heastie at Rachel.Heastie@rhul.ac.uk
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 1224-358
Closing Date: 23:59, 17 January 2025
Interview Date: To Be Confirmed
Job share or part-time hours: Applications are welcome from people wishing to job share or work part-time hours.
This position is not eligible for hybrid working.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.