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Counselling Caseworker

Student Advisory and Wellbeing Services

Location:  Egham
Salary:  £37,467 per annum pro rata - including London Allowance
Post Type:  Part Time
Closing Date:  23.59 hours BST on Friday 02 September 2022
Reference:  0822-351

Part-Time, Term-Time, Fixed-Term (17.5 hours per week worked over 2.5 days)

Salary is £37,467 pro-rata per annum (including London Allowance)*

*This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Applications are invited for the post of a Counselling Caseworker in the Wellbeing Department. The role is available immediately.  The Counselling Caseworker will join the team of counsellors within our Wellbeing department and will deliver 1-2-1 counselling to students in person, online and by telephone.

Our Counselling Caseworkers are expected to manage a client caseload, offer solution focussed sessions - predominantly based on the ‘one at a time’ model of counselling – and develop and deliver psycho-educational / skills sessions to students.  Candidates should be prepared to work flexibly and efficiently to support the diverse needs of our student community and to work closely with colleagues across the department to deliver prompt and holistic wellbeing support.   The role holder will have experience in assessing risk, making referrals and maintaining ethical practices. They will also have the skills to maintain professional records of casework and be able to self-manage the administration and registration processes where required. 

Candidates will be required to be an accredited member of BACP and to have excellent knowledge of the BACP Ethical Framework.  They should be able to demonstrate counselling and risk assessment skills, a high level of resilience and an ability to work both independently and as part of a team. Candidates require a minimum of 450 hours of counselling experience and at least 50 hours experience of own therapy.  Experience of working with a diverse client base and with complex and challenging cases is also essential to the role.  

In return we offer a competitive rewards and benefits package including training and development opportunities.   The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. There will be a hybrid mix of working available.

Royal Holloway, University of London, is ranked in the top 25 of all UK universities. We are a pioneering university, steeped in history and culture, yet constantly evolving and adapting to the demands of modern higher education. Through world class research, the dedication of our staff and the feel of the Royal Holloway experience, ours is a community that inspires individuals to succeed academically, socially and personally. 

For an informal discussion about the post, please contact Pat Simpson, Head of Counselling on or Helen Groenendaal, Head of Wellbeing department on  

To view further details of this post and to apply please visit queries on the application process the Human Resources Department can be contacted by email at

Please quote the reference: 0822-351

Closing Date: 23:59, 2 September 2022 

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

Further details:    Job Description & Person Specification    
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The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.



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