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IT Service Desk Analyst

Service Delivery

Location:  Egham
Salary:  £29,645 to £34,951 per annum - including London Allowance
Full Time, Permanent
Closing Date:  Monday 01 March 2021
Interview Date:  To be confirmed
Reference:  0221-007

Full-Time, Permanent

Salary in range of £27,511 - £32,817 per annum. London Allowance of £2,134 will be payable in addition to salary.

Applications are invited for the post of IT Service Desk Analyst in the department of IT Service. Applications are invited from customer-focused, enthusiastic candidates who wish to work in a large and diverse enterprise IT environment supporting staff and students at a progressive University.  The post available is within the IT Service Desk Team based in the IT Department.

The primary role is to ensure the delivery of an excellent 1st /2nd line IT support service to students and staff at the university.  The team responds to IT queries from over 10,000 customers through email, chat, face to face and phone activities.

As an IT professional, you will have experience of providing strong user-focused services and an excellent all-round knowledge of supporting IT systems. Good verbal and written communications skills are essential as you will be expected to relate to users at all levels, liaising with both academic and administrative staff and students. You will also be expected to prioritise tasks and work to tight deadlines.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Alistair Norton on alistair.norton@rhul.ac.uk

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: Recruitment@rhul.ac.uk 

Please quote the reference: 0221-007

Closing Date:   Midnight, Monday 1 March 2021  

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

We particularly welcome female applicants as they are under-represented at this level in the Department of IT Services within Royal Holloway, University of London.

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Further details:

Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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