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Senior Residential Customer Service Advisor

Residential Services

Location:  Egham
Salary:  £24,551 to £28,849 per annum - including London Allowance
Closing Date:  Friday 25 June 2021
Interview Date:  To be confirmed
Reference:  0621-176

Full-Time, Permanent

We are looking to recruit a motivated customer focused individual, to deliver a range of reception services ensuring our student, staff and visitor experience reflects our Commercial Services mission of Delivering Inspirational Customer Service. 

The post holder will provide a face to face reception service and be a point of contact for all residential service enquires, requests and associated residential administration.  The post holder will work closely with other colleagues within the department, as well as colleagues from other Professional Services to ensure that a co-ordinated approach is provided for our core business of student residences and seasonal commercial hotel activity. 

The successful candidate will have previous experience in a reception / Customer services role / hotel and or residential environment and will be able to demonstrate a commitment and enthusiasm for delivering Inspirational Customer Service.  The role holder will have excellent administration, communication, organisational and problem-solving skills. 

Applicants should be comfortable working in a busy and pressurised environment on a shift-based rotation, have good IT skills and an awareness of the developing digital environment.  

The position is Permanent working 5 out of 7 days a week on a rota-based shift pattern, including weekends, early morning and evening working.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0621-176

Closing Date:   Midnight, 25 June 2021  

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006.

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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