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Student Services Centre Supervisor (Enquiry Management)

Student Administration - Student Services Centre

Location:  Egham
Salary:  £29,645 to £34,951 per annum - including London Allowance
Closing Date:  Sunday 08 August 2021
Interview Date:  Monday 23 August 2021
Reference:  0721-226

Full-Time, Permanent

Applications are invited for the post of Student Services Centre Supervisor (Enquiry Management) in the Student Services Centre in Student Administration.

Student Administration is responsible for all central administrative functions involved in the student lifecycle.   The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The department is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the College.  The Student Services Centre is dedicated to providing outstanding customer service and staff in this role are key to the success of the service.

The Student Services Centre Supervisor (Enquiry Management) is responsible for managing the Front Desk, Phone and Email service for the Student Services Centre and coordinating the work of the Advisors to ensure we are responding to enquires in a timely and efficient manner. 

Candidates should have excellent IT skills and be dedicated to providing outstanding customer service.  Excellent organisational skills and an ability to work in a busy and pressurised environment are also essential.

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities.   The post is based in Egham, Surrey, where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Bryony Jones, Student Services Centre Manager on Bryony.Jones@royalholloway.ac.uk

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@royalholloway.ac.uk.

Please quote the reference: 0721-226

Closing Date:  Midnight 8 August 2021

Interview Date: 23 August 2021

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.

Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze


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