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SU Operations Manager (Food & Beverage)

Student Union

Location:  Egham
Salary:  £27,148 to £30,304 per annum - including London Allowance
Closing Date:  Sunday 08 August 2021
Reference:  0721-239

Department: Trading Services

Team: Licensed Trade

Responsible to: Licensed Trade Manager

Responsible for:

  • Assistant Venue Operations Manager (Tommy’s Kitchen)
  • Chef, Tommy’s Kitchen
  • Duty Managers
  • Bar and Security Staff
  • Sub-Contractor Staff

Contract type: Permanent, Full Time

Hours of work: 35 hours per week (excluding unpaid lunch break) averaged over 52 weeks. Term 1 and Term 2 will require increased hours per week (but not more than 48 hours over a 17 week reference period). In Term 3 the hours will significantly decrease.

Purpose of role:

  • To work collaboratively with the Trading Services management team to develop and deliver exceptional service provision within the Students’ Union campus venues. 
  • To provide operational leadership and hands on management, to line manage and continually develop all staff working within the venues. 
  • To develop, implement and maintain exceptional standards of service, hygiene and professionalism across all aspects of the Students’ Union Food & Beverage operations. 
  • To develop the food, drink and hospitality provision of all Students’ Union campus outlets with the key aim of driving sales, maximising profitability and improving customer experience.

Strategic alignment:

The role will make a contribution to *Making your campus fun” by supporting the diverse range of activities and events that are hosted annually by RHSU. The post holder will be influential in the delivery of high quality services for all stakeholders, provide leadership for members who are “Making themselves more employable”.

Link to the recruitment pack and to apply: https://www.su.rhul.ac.uk/workwithus/permanent/

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