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Assistant Manager (Knowledge & Enquiry Management)

Student Administration - Student Services Centre

Location:  Egham
Salary:  £35,931 per annum pro rata - including London Allowance
Closing Date:  Sunday 22 August 2021
Interview Date:  Monday 13 September 2021
Reference:  0721-253

Full-Time, Fixed-Term (Maternity Cover until June 2022)

Applications are invited for the post of Assistant Manager (Knowledge & Enquiry Management) in the Student Services Centre in Student Administration.

Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.

The Assistant Manager (Knowledge & Enquiry Management) will be responsible for the development and management of a ‘Student Services Online’ platform. They will also oversee the management of enquiries received by the Student Services Centre to ensure that the service operates effectively and delivers outstanding customer service.  

Candidates should be dedicated to providing outstanding customer service to students. Excellent IT, managerial and organisational skills and the ability to work in a busy and pressurised environment are essential.

The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities.   The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This is a fixed term post to cover a period of maternity leave until June 2022. This appointment could end earlier than expected should the substantive post-holder return to work early.

For an informal discussion about the post, please contact Bryony Jones on Bryony.Jones@rhul.ac.uk 

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0721-253

Closing Date:   Midnight, 22 August 2021

Interview Date: 13 September 2021

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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