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Senior Wellbeing Manager (Support & Guidance)

Student Advisory and Wellbeing Services

Location:  Egham
Salary:  £43,660 per annum - including London Allowance
Closing Date:  Friday 13 August 2021
Interview Date:  Monday 23 August 2021
Reference:  0721-255

Full-Time, Permanent

Applications are invited for the post of Senior Wellbeing Manager (Support & Guidance) within the Student Advisory & Wellbeing department at Royal Holloway University of London.  This is an exciting opportunity for an experienced and committed HE professional to lead our team of Wellbeing Advisers and develop their provision of support to students.  The role holder will report to the Head of Department, will be a member of the department senior team and play a key role in the support of managing students in crisis or those experiencing challenging circumstances. This is a full-time and permanent post, available immediately.

Royal Holloway, University of London, is ranked in the top 25 of all UK universities. We are a pioneering university, steeped in history and culture, yet constantly evolving and adapting to the demands of modern higher education. Through world class research, the dedication of our staff and the feel of the Royal Holloway experience, ours is a community that inspires individuals to succeed academically, socially and personally.  

The Senior Wellbeing Manager (Support & Guidance) will work to support the development and implementation of strategies to ensure we continue to provide sector-leading wellbeing services for students and to appropriately support students at risk or experiencing crisis.   They will manage those responsible for delivering wellbeing & community triage and support and guidance and contribute towards the management of linked support services in the department.   Working closely with professionals in Student Advisory & Wellbeing and the wider Student & Academic Services directorate, the successful candidate will contribute to the supportive and transformative university experience we strive to provide for our students. Candidates must have experience of delivering support to university students and a thorough knowledge and understanding of the current issues related to student wellbeing support and triage.  They will be confident in working on and managing complex student cases and engaging with a variety of stakeholders including students, staff, the SU and external organisations.  Applicants should be able to demonstrate excellent organisational and inter-personal skills, a high level of personal emotional resilience and the ability to work calmly and effectively in a pressured, complex and challenging environment.   We are also seeking a candidate with a commitment to the ethos of continual service improvement and who will have the confidence to constructively challenge existing practices in response to analysis of processes and feedback from students and staff.   

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities.   The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Helen Groenendaal, Head of Student Advisory & Wellbeing on Helen.groenendaal@rhul.ac.uk 

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0721-255

Closing Date:   Midnight, Friday 13 August 2021

Interview Date: Monday 23 August 2021 

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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