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Student Administration Assistant - Enrolment and Records

Student Administration - Operations

Location:  Egham
Salary:  £21,746 starting salary per annum - including London Allowance
Closing Date:  Thursday 05 August 2021
Interview Date:  To be confirmed
Reference:  0721-260

Full-Time, Permanent

Starting Salary is £21,746 per annum plus London Allowance*

*This is the expected starting salary for this post however appointment at a higher point may be considered for candidates who demonstrate exceptional skills and experience relevant to the role.

Applications are invited for a Student Administration Records Assistant in Student Administration.

Student Administration is responsible for all central administrative functions involved in the student lifecycle, including Enrolment, Academic Timetabling, Attendance Monitoring, Examinations, and Graduation Ceremonies. It also contains the Doctoral School, Appeals and Academic Investigations and the Student Services Centre, which provides a central point of contact for students.

The Student Administration Records Assistant will support the administration of a variety of tasks carried out by the Enrolment and Records Team. They will also take lead responsibility in the administration of Student Movements (interruptions, withdrawals and programme changes).  The role involves the methodical and accurate entry of data and excellent attention to detail when handling Student Movement documentation.   

Candidates for this post should have excellent IT skills, an ability to manage a number of tasks at the same time and can demonstrate enthusiasm and commitment to working in Higher Education Administration. In addition, candidates should be able to provide excellent customer service via email and phone to students, departmental administrators and academic staff and colleagues in Professional Services. They should also be committed to contributing to the continual development and provision of a high quality service to students and staff. 

The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services areas, to ensure that a well-co-ordinated service is provided to students in relation to Student Movements. The role enables the post holder to gain experience of a full range of activities within Student Administration, whilst taking specific responsibility for an area of work.

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities.  The post is based in Egham, Surrey, where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. Due to the current global pandemic, this post is working from home until it is possible to return to campus at an appropriate time in the future.

Informal enquiries can be made to Abi Swinbank, Student Administration Senior Manager (Enrolment Operations), Student Administration., E-mail: Abigail.Swinbank@royalholloway.ac.uk

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

Please quote the reference: 0721-260

Closing Date: Midnight, 5 August 2021

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.

Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze


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