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Clearing Call Centre Operators

Student Recruitment

Location
Egham

Post Type
Part Time

Closing Date
23.59 hours BST on Sunday 28 July 2024

Reference
0723-314

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

About the role: 

Clearing plays a vital part in Royal Holloway’s recruitment of Undergraduate students.  We are looking for 20 people to help field calls from students who are interested in coming to Royal Holloway via Clearing.  

Clearing is a special application route for students that opens up after July.  It is only for students who already have completed their high school qualifications (e.g. A-Levels BTEC etc).  Interested students contact Universities that have places available, receive verbal offers, and then accept which of these verbal offers they would like to accept via UCAS.

At Royal Holloway, Clearing applicants who phone us are initially screened by a Front-line call centre who have a list of our Clearing entry requirements.  If callers meet these requirements then they are transferred through to a Decision-making call-centre where they will be formally assessed by a member of Royal Holloway staff.

We are looking for 20 students to staff our Front-line call-center.

We are looking for people who have

  • Excellent Customer Service skills
  • Comfortable taking phone calls
  • Good IT skills

Hours:

Wednesday 14 Aug 2 – 4pm training

Thursday 15 Aug 7.30am – 4pm

 

Lunch will be provided on Thursday 15 Aug

 

Location:

Windsor Building, Royal Holloway, Egham

 

Pay: £12.61 per hour

 

To apply please complete the online application form by selecting `Apply Online' below. 

https://jobs.royalholloway.ac.uk/0723-314

 

If you are already a Student Ambassador employed by Student Recruitment please contact SAScheme@rhul.ac.uk to express your interest, you do not need to complete this application form.

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This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.


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