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IT Support Assistant (Service Desk)

IT Services

Location:  Egham
Salary:  Hourly rate is £12.35 (including London Allowance)
Post Type:  Part Time
Closing Date:  23.59 hours BST on Saturday 30 September 2023
Reference:  0823-365

Please note: this opportunity is only available to current employees of the University

Please note that this post is only available to current RHUL students 

(Casual Contract)

The IT Support Assistant plays a vital role in ensuring the delivery of excellent 1st line IT support by providing both proactive and reactive support. Those appointed to the role will support students and staff both face-to-face and via online chat.

The ideal candidate will have good customer service skills and ability to work with minimum supervision.  Good verbal and written communications skills as well as a good understanding of Windows and MAC operating systems.

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park. 

For queries on the application process the Human Resources Department can be contacted by email at:

Please quote the reference: 0823-365

Closing Date:   23:59, 30 September 2023  

Interview Date: To Be Confirmed

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration and the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

Further details:    Job Description & Person Specification    
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This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.



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