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Senior Residential Customer Service Advisor

Residential Services

Location:  Egham
Salary:  £24,981 to £29,250 per annum - including London Allowance
Post Type:  Full Time
Closing Date:  23.59 hours GMT on Tuesday 04 January 2022
Reference:  1121-473

Full-Time, Permanent

Applications are invited for the post of Senior Residential Customer Service Advisor in the Commercial Services Department. 

We are looking to recruit a self-motivated, customer focused individual, to supervise a team delivering a range of services ensuring our student, staff and visitor experience reflects our Commercial Services mission of Delivering Inspirational Customer Service. 

The post holder will supervise team members across reception, and post services. The post holder will work closely with other colleagues within the department, as well as colleagues from other Professional Services to ensure that a co-ordinated approach is provided for our core business of student residences and seasonal commercial hotel activity. 

The successful candidate will have previous experience in a reception / facilities / hotel and or residential environment within a supervisory/team leader role and will be able to demonstrate a commitment and enthusiasm for delivering Inspirational Customer Service.  The role holder will have excellent administration, communication, organisational and problem solving skills. 

Applicants should be comfortable working in a busy and pressurised environment on a shift based rotation, have good IT skills and an awareness of the developing digital environment.  

The position is full time working 5 out of 7 days a week on a rota based shift pattern, including some weekends, early morning and evening working.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

To view further details of this post and to apply please visit For queries on the application process the Human Resources Department can be contacted by email at: 

Please quote the reference: 1121-473

Closing Date:   Midnight, 4th January 2022

Interview Date: TBC 

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration.  

Further details:    Job Description     Person Specification    
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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.



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