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Applicant Services Advisor

Student Recruitment

Location:  Egham
Salary:  £25,849 to £30,063 per annum - including London Allowance
Post Type:  Full Time
Closing Date:  23.59 hours GMT on Wednesday 07 December 2022
Reference:  1122-531

Applications are invited for the post of Applicant Services Advisor in the Admissions and Applicant Services Department of the Marketing and Communications Directorate.

The Applicant Services team plays a vital role in the smooth and efficient running of the University’s professional admissions operation, principally by taking responsibility for communication with those interested in joining the University. Those appointed to the role will support and guide applicants and their representatives throughout the applicant lifecycle, responding promptly to admissions-related inquiries via email and telephone.  

You will have a high level of attention to detail, be able to work under pressure and have the ability to work in a team to deliver exceptional service to applicants. The ideal candidate will be able to deal with complex queries from a wide range of enquirers, always looking to improve processes and provide applicants with an excellent level of customer service. A good understanding of UK qualifications or admissions processes is desirable.

In return, we offer a highly competitive rewards and benefits package including the: 

  •  Hybrid working options
  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans, and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated on a beautiful, leafy campus near Windsor Great Park and Staines-upon-Thames. 

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process, the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 1122-531

Closing Date:   23:59, 07 December 2022

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

Further details:    Job Description     Person Specification    
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The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.


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