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Student Services Centre Advisor

Student Administration - Student Services Centre

Location:  Egham
Salary:  £21,746 to £24,244 per annum pro rata - including London Allowance
Part Time, Permanent, 0.4 FTE
Closing Date:  Sunday 31 January 2021
Interview Date:  To be confirmed
Reference:  1220-265

Part-Time, Permanent, 14 hours per week 

Salary in range of £19,612 - £22,110 per annum pro rata. London Allowance of £2,134 will be payable in addition to salary.

Applications are invited for the post of Student Services Centre Advisor in the Student Services Centre in Student Administration.

Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.

Candidates should have experience of working in a customer service environment. Excellent IT and organisational skills and the ability to work under pressure are essential.

The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-co-ordinated service is provided to students.

This post is for 14 hours per week. These hours will be worked 2 days per week and 7 hours per day by agreement with the post’s line manager or supervisor.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Carol Chan on Carol.Chan@royalholloway.ac.uk.

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: Recruitment@rhul.ac.uk 

Please quote the reference: 1220-265

Closing Date:   Midnight, Sunday 31 January 2021

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006.

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Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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