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Student Administration Senior Officer (Extenuating Circumstances and Extensions)

Student Administration - Operations

Location:  Egham
Salary:  Starting Salary is £27,511 per annum (£2,134 London Allowance is payable in addition to salary)
Closing Date:  Friday 22 January 2021
Interview Date:  To be confirmed
Reference:  1220-278

Full-Time, Permanent

Applications are invited for the post of Student Administration Senior Officer (Extenuating Circumstances and Extensions) in Student Administration Operations within the Academic Services Directorate

Student Administration is responsible for delivering the core administrative functions involved in the student lifecycle, from Enrolment to Graduation.  The department is focused on delivering an excellent student experience by developing and delivering effective and efficient processes to support students through their journey at the College

Extenuating Circumstances and Extensions are activities in the Assessment and Graduation Team.  The Student Administration Senior Officer will be responsible for the continuing development and operational coordination of these processes in the team which enable students to notify the College of circumstances that might affect their ability to complete necessary assessments.  The Senior Officer will also support other key activities in the team.

Candidates for this post should have excellent IT skills, an adaptable approach and an ability to communicate with a wide range of stakeholders.  They should also be committed to contributing to the continual development and provision of a high quality service to students and staff.  Previous experience working in HE, an understanding of the principles of Equality and Diversity, including knowledge of relevant legislation such as the Equality Act 2010 and the current Office of the Independent Adjudicator (OIA) guidelines surrounding mitigation for students would be highly desirable.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Frances Standen on Frances.Standen@rhul.ac.uk

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

The College cannot apply for a Certificate of Sponsorship for this post. Candidates applying for this position need to have their own permission to work in the UK based on UK Visa and Immigration requirements.

Please quote the reference: 1220-278

Closing Date:  Midnight, 22 January 2021          

Interview Date: TBC

Please note that it will not be possible for the College to issue a Certificate of Sponsorship. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

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Further details:

Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.


Stonewall, Disability Confident Employer, Athena Swan Bronze, Race Equality Charter Bronze

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